We believe that we offer superior services at excellent prices, and want you to be happy with your selection of eDataRack.com as your web host provider. We offer a industry leading ROCK SOLID ANYTIME money back guarantee. 

If for any reason you are unhappy with our service, and wish to leave during the first 15 days, eDataRack.com will refund your purchase price less applicable fees in full. For billing discrepancies / disputes please email our Billing Department for quicker response before contacting your card issuing bank.

Refund Details:

• Business Starter - Full $35.40 refund within first 15 days of service. Pro-rated monthly thereafter.

• Business Builder - Full $59.40 refund within first 15 days of service. Pro-rated monthly thereafter. 

• Business Pro - Full $83.40 refund within first 15 days of service. Pro-rated monthly thereafter.

• Reseller Lite / Dedicated - Full $179.40 / $299.40 refund within first 15 days of service. Pro-rated monthly thereafter.

• Reseller Plus / Dedicated - Full $239.40 / $539.40 refund within first 15 days of service. Pro-rated monthly thereafter.

• Reseller Pro / Dedicated - Full $299.40 / $779.40 refund within first 15 days of service. Pro-rated monthly thereafter.

Domain Registration, and all additional services purchased through the Hosting Extras page are non refundable. Hosting accounts cancelled after 90-days of service will be issued pro-rated refunds by company check via postal mail due to Visa Master Card regulations.

Up-Time Details:

We believe that we offer superior server / network services and want you to be happy with your selection of eDataRack.com as your web host solution provider. Many web hosting companies give uptime guarantees but do not explain the details to their customers.

We guarantee our servers / network will be operational 24/7/365 99.9% of the time on average 12-months out of the year. Any maintenance performed on the servers / network that will require reboots or down time for any reason will be scheduled during off peak times (CST) and with at least a 24-hour notice to our customers excluding unforeseen or uncontrollable circumstances such as sudden equipment / network failure and or unplanned emergency intervention.

eDataRack.com's guarantee of 99.9% service uptime allows for 45 minutes of (HTTP) service outage per month as defined here. If any server has any additional 45 minutes of downtime (90+ minutes in total) eDataRack.com will credit one day hosting service fee for every hour of down time as follows, excluding scheduled server / network maintenance.

• 1 day hosting credit for every 1 hour of server / network down time logged by our Data Center / Support Team. (Example: Yearly hosting fee divided by 365 days = daily credit.)

For purposes of this guarantee, only downtime lasting at least 10 consecutive minutes is considered a service outage. eDataRack.com will not be held responsible for service outages resulting from non-eDataRack.com-operated equipment including, but not limited to, Internet NAP failures, DDOS Attacks or congestion (MAE East, MAE West, etc.) and backbone failures. Additionally, eDataRack.com will not be held responsible for delays in the registration or transfer of a domain due to InterNIC-related issues, for outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or "denial of service" attacks against customer web sites.

In order for you to receive a credit on your account, you must request such credit within seven (7) days after you experienced the down time. You must request credit by sending an electronic mail message to the eDataRack.com Billing Department. Credits will usually be applied within thirty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.