| The following support services are provided FREE with each hosting account. Many of your questions can be answered on our FAQs Page, Knowledge Base & Hosting Tutorials. Please take the time to review these resources before submitting a Help Desk support request. Login / Password * FTP / FP Uploading (Basics) * Site not Accessible * E-mail / Web-mail (Basics) * Control Panel (Features) * Account Configuration (Basic) * 24/7/365 Server Monitoring
Pre-sales questions are answered within 24 hours from the time of submittal. (Excluding weekends & Holidays) Email sent to the pre-sales support team on the weekend will be responded to on the following Monday. We appreciate your patience. Many pre-sales questions can be answered on our FAQs Page, Knowledge Base & Hosting Tutorials. Please take the time to review these resources before contacting eDataRack. NON CUSTOMERS ONLY - Please Do Not Send Technical Support Requests To These Email Addresses General Questions Email: General
Inquires Corporate Mailing Address:
P.O. Box 5328
Katy, TX 77491
Help Desk requests are answered 24/7/365 within 24-hours or less from time of submittal. Many technical support questions can be answered on our FAQs Page, Knowledge Base & Hosting Tutorials. Please take the time to review these resources before submitting a Help Desk support request. CURRENT CUSTOMERS ONLY - Please Send All Technical Support Requests Through The Help Desk.
Help Desk: Support Request BILLING QUESTIONS: Billing Department
The following premium support services are provided for an additional fee of $75/hour (1-hour minimum) by an experienced programmer. To request premium support please submit a Help Desk request. Custom Programming * Script Installation * Script Debugging * Account Modifications not Included in Base Package Account / server modifications are handled on an ICB and are at the sole discretion of the server administrator.
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